This Privacy Policy describes how Batci India ('we', 'us', or 'our') - the authorised distributor of Batci Hair Atelier products in India - collects, uses, and protects your personal information when you visit or make a purchase from batci.in. We are committed to safeguarding your privacy in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and all applicable Indian laws.

1. Information We Collect

Batci India collects only the minimum personal information necessary to process and deliver your order. The information collected includes your name, shipping address, telephone number, and email address.

We do not collect, store, or process payment instrument details such as credit or debit card numbers, UPI IDs, or net banking credentials. All payment processing is handled directly by secure, third-party payment service providers operating under applicable RBI guidelines.

2. How We Use Your Information

Your personal information is used strictly to provide the services you request: processing your order, arranging delivery, sending order updates, and handling any return or refund request. We may use your email address to send you order-related communications and, where you have expressly consented, marketing updates. You may opt out of marketing communications at any time.

3. Technologies That Allow Us To Customize Your Experience

We offer certain features that are only available through the use of a "cookie." Cookies are small files that help us remember your preferences and allow you to navigate the site without having to re-enter your details frequently during a session.

You can modify your browser settings to decline cookies if you prefer, though this may limit your ability to use certain features of the website.

4. Sharing of Personal Information

We do not sell your personal data. To carry out your requests and fulfill your orders, we share necessary information only with selected third parties. This is strictly limited to:

• Our e-commerce platform providers who host our website

• Our courier and logistics partners who require your name, address, and phone number to physically deliver your products

5. Links to Other Sites

Occasionally, we may make a link available to a third-party website. We provide these links to you only as a convenience. We do not endorse the site and do not take any responsibility with respect to your visits to such other websites and providing any information therein.

6. Your Comments

If you have questions or comments about our privacy policies, feel free to drop us a message by writing to us at support@batci.in.